Drama South Australia
At Drama South Australia we recognise that your privacy is important and we are committed to safeguarding the personal information we collect from you. The Privacy Act 1988 (Cth) (Privacy Act) and Australian Privacy Principles govern the way in which we must manage your personal information. This policy sets out how we use, gather, disseminate and otherwise manage your personal information.
Types of information collected
We may collect and hold personal information about you, that is, information that can identify you and is relevant to providing you with the services you are seeking. The kinds of information we typically collect include name, gender, address, phone number, email address, facsimile number, bank account details or other information relevant to providing you with the services you are, or someone else you know, is seeking.
Method of collection
Personal information will generally be collected directly from you when you provide that information voluntarily to us, through the use of any of our standard forms, over the internet, via email, or through a telephone conversation with you. We may also collect personal information about you from third parties acting on your behalf.
There may, however, be some instances where personal information about you will be collected indirectly because it is unreasonable or impracticable to collect personal information directly from you. We will usually notify you about these instances in advance, or where that is not possible, as soon as reasonably practicable after the information has been collected.
From time to time, our related entities and other organisations with whom we have affiliations will provide us with your personal information in accordance with their own privacy policies.
Purpose of collection
The personal information that we collect and hold about you, depends on your interaction with us. Generally, we collect, use and hold your personal information for the purposes of:
· providing services to you or someone else you know;
· considering and processing your membership form and processing your membership fees;
· considering and processing any other registration, subscription or application forms that you provide to us;
· contacting you about your subscription or account status, changes to the subscriber agreement or other matters relevant to the services or personal information provided;
· preparing and publishing content submissions and community postings;
· liaising with relevant organisations to encourage and support our mission;
· providing you with information about other services, functions or events that we offer that may be of interest to you;
· providing you with information relevant to your type of business or other area of expertise or interest;
· providing you with the opportunity to meet other people and attend seminars and conferences in your type of business, or other areas of expertise or interest;
· facilitating our internal business operations, including the fulfilment of any legal requirements;
· performing statistical analysis of user behaviour and characteristics in order to measure interest and use of the various areas of our website and to inform advertisers of such information;
· analysing our services with a view to improving those services; and
· contacting you to provide a testimonial for us.
Failure to provide information
If the personal information you provide to us is incomplete or inaccurate, we may be unable to provide you, or someone else you know with the services you, or they, are seeking.
If you access our website, we may collect additional personal information about you in the form of your IP address or domain name. Our website may contain links to other websites. We are not responsible for the privacy practices of linked websites and any linked websites are not subject to our privacy policies and procedures. You access third party websites and use third party products and services solely at your own risk. The links are provided for your convenience only and do not indicate, expressly or impliedly, any endorsement by us of the third party, its website, products or services.
Use and disclosure
Generally, we only use or disclose personal information about you for the purposes for which it was collected (as set out above). We may disclose personal information about you to:
(a) our related entities to facilitate our and their internal business processes;
(c) third parties authorised by you to receive your personal information held by us; and
(d) our related entities and other organisations with whom we have affiliations, including The National Association for Drama Australia and the International Drama/Theatre and Education Association, so that those organisations may provide you with information about services, products and various promotions.
We are likely to disclose personal information overseas. For instance, our infrastructure and that of our service providers or other recipients may be based outside Australia, including New Zealand and the United States of America
In some circumstances, the law may permit or require us to use or disclose personal information for other purposes (for instance where you would reasonably expect us to and the purpose is related to the purpose of collection).
We do not sell or otherwise transfer your personal information to unaffiliated third parties without your consent. At such points of collection or at any other time upon request, you have the opportunity to ‘opt out’ of receiving information from us, including promotional or marketing information about products, services and offerings by us or third parties, by contacting us as set out below.
We store your personal information in different ways, including in paper and in electronic form. The security of your personal information is important to us. We take reasonable measures to ensure that your personal information is stored safely to protect it from misuse, loss, unauthorised access, interference, modification or disclosure, including electronic and physical security measures.
Access and correction
You may request access to personal information we hold about you, by making a written request. We will respond to your request within a reasonable period. We may charge you a reasonable fee for processing your request (but not for making a request for access).
We may decline a request for access to personal information in circumstances prescribed by the Privacy Act and if we do, we will provide you with a written notice that sets out the reasons for the refusal (unless it would be unreasonable to provide those reasons).
If, upon receiving access to your personal information, or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately. We take reasonable steps to correct the information so that it is accurate, complete and up to date.
If we refuse to correct your personal information, we will provide you with a written notice that sets out the reasons for our refusal (unless it would be unreasonable to provide those reasons) and provide you with a statement regarding the mechanisms available to you to make a complaint.
Upon request, we will endeavour to use reasonable efforts to delete personal information from our database, however there may be instances where it is impossible to entirely delete personal information without some residual information due to backups and records of deletions.
Complaints and feedback
If you wish to make a complaint about a breach of the Privacy Act, Australian Privacy Principles or a privacy code that applies to us, please contact us as set out below and we will take reasonable steps to investigate the complaint and respond to you. If you are not happy with our response, you may complain directly to the Australian Privacy Commissioner.
Drama South Australia
GPO Box 247, Adelaide SA 5000
If after this process you are not satisfied with our response, you can submit a complaint to the Office of the Information Commissioner. To lodge a complaint, visit the ‘Complaints’ section of the Information Commissioner’s website, located at http://www.oaic.gov.au/privacy/privacy-complaints, to obtain the relevant complaint forms, or contact the Information Commissioner’s office.
For more information about privacy in general, you can visit the Australian Privacy Commissioner’s website at www.oaic.gov.au.